Policies

Everything you need to know before and after shopping at Cosita, in one place. Open each section for the full details.

Shipping

We deliver across the Dominican Republic with BM On Demand (BMCargo). Santo Domingo: RD$350, usually same day or next day. Rest of the country: from RD$450 depending on weight, in 24 to 72 hours.

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Exchanges and returns

You have 7 days from delivery to request an exchange or return, with the item unused and in its original packaging. Returns are refunded as store credit. Sale items can't be returned. If something arrives broken or wrong, let us know within 24 hours with photos.

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Payment security

Your payment is processed over an encrypted connection through Shopify's secure checkout and an authorised payment provider. Cosita never stores your card details and will never ask for them by WhatsApp, email or social media. We accept Visa and Mastercard with Visa Secure and Mastercard ID Check.

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Privacy

We only use your data to process your order, arrange delivery and help you. We never sell or rent your information. You can ask us to access, correct or delete your data at any time.

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