FAQ

Do you ship nationwide?

Yes. We ship across the Dominican Republic with BM On Demand, BMCargo's last-mile service. Shipping is RD$350 to Distrito Nacional and Santo Domingo and RD$450 to the rest of the country. Very large, heavy or fragile items may need a special quote; if so, we'll contact you before dispatch.

How long will my order take?

In Distrito Nacional and Santo Domingo, orders dispatched before 2:59 p.m. are delivered the same day; orders dispatched later arrive the next day before 12:00 p.m. Elsewhere in the country, estimated delivery is 24 to 72 hours. If your address is outside a home-delivery zone, your order goes to the nearest BMCargo branch at no extra cost. More in our Shipping policy.

How can I pay?

You can pay securely online at checkout. When available, you can also pay cash on delivery (exact amount, up to RD$15,000) or by bank transfer.

Is it safe to pay by card?

Yes. The site uses an encrypted connection and we never store your full card details. We will never ask for them by WhatsApp, email or social media. Read more on Payment security.

Can I exchange or return an item?

Yes, within 7 days of delivery. Items must be unused and in their original packaging. Used, sale and discontinued items can't be returned. Returns are refunded as store credit valid for 15 days. See our Refund policy.

What if my order arrives damaged or wrong?

Please check your order when it arrives. If anything is broken, defective or wrong, let us know within 24 hours with photos or videos of the item and packaging at ventas@cositadeco.com or on WhatsApp.